FREQUENTLY ASKED QUESTIONS


How do I sign up to the Wine Club?

Either click on the WINE CLUB tab in the top menu or on the FIND OUT MORE button in the wine club banner on homepage.

You will then be directed to the start of the sign up process - simply select 6 wines (or a quantity of 6) and click continue.


Where do I enter my coupon code?

The coupon codes can be entered in the Shopping Cart page.  Open your shopping cart by clicking the cart icon (top right of page) then click 'VIEW AND EDIT CART'.

Please note the coupon codes can only be used for additional orders - not as part of the Wine Club subscription.


How do I update my Credit Card expiry date?

In My Account section click 'Payment Details' then EDIT.

If the credit card is linked to a Wine Club subscription your credit card details will automatically update for your subscription.


How do I change my Credit Card?

In My Account section click 'Payment Details'.

If your existing credit card is linked to a Wine Club subscription you will need to link the new card to your Wine Club subscription before editing or deleting your old card.

Click ADD NEW CARD to add in your new credit card details.  Once this is done click 'Wine Club Details' then 'Payment Method' tab and select the new card from the dropdown menu and click 'SAVE'.


What happens if my Credit Card transaction is not valid for a Wine Club order?

You will receive an email confirming that the Wine Club order failed and you will need to update your credit card details.

Once you have updated your credit card to receive your wine you will need to add it to your cart and go through the checkout process.  All future orders will then process automatically.


How can I change my Wine Club subscription frequency?

To change the frequency of your Wine Club subscription please email [email protected] advising your name and what frequency you would like.


How can I change my Order Processing date for my Wine Club subscription?

In My Account section click 'Wine Club Details'.

Scroll down to Order Plan section and next to Next Order Processing you can alter the date and click 'Update' button


How can I change my selected Products for my Wine Club subscription?

In My Account section click 'Wine Club Details'.

Click  on 'Wine Club Products' tab then select the products you want for future Wine Club order and click 'Update' button


How can I make additional purchases under my Wine Club account?

Once you are logged into your account there are two ways to do this:

1. Add products to your cart as normal and checkout (two bonus Winemakers Selection bottles will be added automatically with every 6 products chosen).

Or

2. In My Account section click 'My Orders' then 'Reorder'.  The products previously ordered will automatically be added to your cart and you can remove/edit these if required, then checkout.

JOIN THE WINE CLUB

Regularly receive your personalised package of Trentham Estate wine along with ongoing complimentary wines personally selected by our Winemaker.
Simply select 6 bottles of your favourite wines and how regularly you’d like to receive them, and we’ll deliver them to your door on an ongoing basis.
Join us today and embark on your personalised Trentham experience!